Refund policy
We sell our own creative artwork in different formats: the original works, reprints, tshirts, stickers and so on. Therefore, as a general rule, products bought at our site cannot be returned. Consequently, refunds are not possible either.
It is therefore important for you to carefully read all product descriptions, including sizes, before placing an order. The store cannot be held liable if you order a product that you subsequently consider to be wrong for you.
That said, you can always contact us for any question or remark on delivered goods at shop@chipillus.art. But we cannot promise you a replacement or refund if you are not a citizen of the European Union.
For customers inside the European Union
As a citizen of the European Union you have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation you have another 14 days to return your product. You will then be credited with the full order amount including shipping costs. Only the costs for returning from your home to the online store are at your own expense.
If you exercise your right of withdrawal, the product must be returned to the reseller with all accessories supplied and in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To exercise this right, please contact us at shop@chipillus.art. You may, but you are not obliged to use the letter template below. We will then refund the order amount due within 14 days after registering your return, provided that the product has already been returned in good order.
Letter template for customers inside the European Union who wish to return products bought online within the cancellation period:
<Your name>
<Your email>
<Your address>
Chipillus.art
shop@chipillus.art
Tien aprillaan 15
9820 Merelbeke
Belgium
<Insert date>
Subject: Returning products bought online within cancellation period
Reference: <order number>
Dear Sir/Madam,
On <date> I bought a <product name> online from your <business name> that cost € <enter the total amount here>. I received this product on <date>.
The <product name> unfortunately does not meet my expectations. I therefore am using my legal right to cancel an online sales agreement within 14 days of receiving the product.
I am returning the product unused and according to the conditions stated on your website. I request that you return the purchase amount of € <state the total amount> within 14 days of receiving the returned product through the same payment method that I used to buy the product.
If I do not receive this refund I will consider making a claim under the European Small Claims Procedure.
Yours sincerely,
<Name and signature>
Attachments:
- Copy of proof of purchase